Infrastructure Analyst

ROLE OF DEPARTMENT

• Deliver high levels of customer service using effective communication skills.
• Setting and Managing expectation levels and contributing to continual improvement of the firms' systems
• Support and develop the firms IT systems so it meets the demands of the firm, enabling us to meet our business goals and objectives

JOB PURPOSE

• Ensure the stability, performance, and security of the firm’s IT infrastructure.
• Support and maintain core systems including Citrix, Visualfiles, storage, and backup solutions.
• Contribute to infrastructure projects.
• Support the firm’s strategic goals through scalable, secure, and compliant infrastructure solutions.

KEY RESPONSIBILITIES

·         Maintain and support Citrix virtual desktop infrastructure (VDI), ensuring optimal performance and user experience.

·         Support and troubleshoot Visualfiles case management systems, including upgrades, integrations, and customisations.

·         Provide 2nd/3rd line support for infrastructure-related incidents and service requests.

·         Monitor and manage server, storage, and network infrastructure across multiple office locations.

·         Assist in storage utilisation, ensuring efficient capacity planning, performance tuning, and proactive issue resolution.

·         Maintain backup and recovery solutions, ensuring data integrity, compliance, and business continuity.

·         When required collaborate on infrastructure projects and system improvements.

·         Ensure compliance with legal industry standards and data protection regulations (e.g., GDPR, ISO 27001).

·         Embody the firm values

QUALIFICATIONS

Essential

• Relevant IT certifications (e.g., Citrix Certified Associate, Microsoft Certified: Azure Administrator) are advantageous.
• Degree in Computer Science, Information Technology, or equivalent experience.
• 2+ years’ experience in the relevant domain

SKILLS AND EXPERIENCE

Essential:

• Strong experience with Citrix or Citrix Virtual Apps and Desktops.
• Hands-on experience with Visualfiles administration and support.
• Background in legal IT environments or professional services firms.
• Solid understanding of Windows Server, Active Directory, Group Policy, and networking fundamentals.
• Experience with storage management (e.g., SAN) and backup technologies (e.g., Veeam, Commvault, or similar).
• Experience with virtualization technologies (e.g., VMware, Hyper-V).
• Excellent problem-solving and communication skills.
• Full, clean Driver’s Licence

Desirable:

• Knowledge of Microsoft Azure or other cloud platforms.
• Experience with ITIL practices and service management tools.
• Familiarity with legal applications such as Visualfiles, SOS or any alternatives

KNOWLEDGE AND APPTITUDES

Essential

·         Experience working in a Professional Services environment

·         Good communication skills dealing with a variety of business levels both internally and externally

·         Calm and level-headed nature toward conflicts