Trainee IT Helpdesk Analyst
Location: Dyce
Trainee IT Helpdesk Analyst
Position Type: Full-time / Permanent
ROLE OF DEPARTMENT
- Deliver high levels of customer service using effective communication skills.
- Support and develop the firms IT systems so it meets the demands of the firm, enabling us to meet our business goals and objectives
- Setting and Managing expectation levels and contributing to continual improvement of the firms' systems
JOB PURPOSE
- Customer experience optimization and end-user engagement
- Helping to ensure that systems are running smoothly, and users remain productive
KEY RESPONSIBILITIES
- First point of contact for technical issues via ticketing system, phone, email and face to face
- Deliver excellent customer service while communicating with users of varying technical ability
- Provide basic support for hardware and software
- Provide general administration support for the firms system
- Escalate issues to the appropriate levels of support as required
- Develop technical skills in diagnosing and resolving common IT issues
QUALIFICATIONS
Essential
- Enthusiastic and interested in IT
Desirable
- Qualification in IT related discipline
SKILLS AND EXPERIENCE
Essential:
- Excellent verbal and written communication skills
- Excellent customer service
- Think logically and systematically
- Full, clean Driver’s Licence
Application form
Please complete the Application Form to apply for this position