Business Support Administrator

Date Posted: 04/03/2024

Location: Edinburgh

Job Description

Position Type: Full Time (office based)

Our expanding Multrees Walk office are looking for a full time Business Support Administrator to join our team in the heart of Edinburgh.

ABOUT US

Aberdein Considine is an award-winning law firm and this is a great opportunity to work in an innovative, challenging and rewarding work environment. In return for your hard work, you will be paid a competitive salary, receive an excellent benefits package and be part of a generous incentive and bonus scheme.

ROLE

The role will be to provide support to the Partners and Solicitors on a day to day basis on key business requirements. This will involve working with the various systems used by the teams and liaising with all levels of staff and clients on a daily basis. The role also involves covering all reception and mail duties and being the first point of contact for clients attending or phoning the office. This will require the successful candidate to provide a level of client customer service and client experience that is second to none, to maximise business opportunities The successful candidate will also be responsible for the day to day management of the Multrees Walk office.

KEY RESPONSIBILITIES

Management of meeting room bookings and preparation/presentation of the facilities
Management of catering requirements for corporate clients and other meetings held
Setting up in-person and virtual meetings, appointments, liaising with members of staff and clients and answering queries
Processing of Credit Card payments over the telephone and in person and creating appropriate credit slips – emailing to cashroom with daily returns and end of day banking slips
Stationery cupboard checks and re-ordering as required
Highest level of customer service when greeting clients on arrival, secure sign in procedure and informing partners/staff of their client’s arrival
First point of contact for all calls received on the main Edinburgh number
Mail duties – collection of mail, sorting and franking mail, mail and DX drop off, scanning mail on to the system
Administration duties, including using the Visual Files system, arranging couriers, booking taxis, kitchen maintenance, printer checks & filing
Dealing with all suppliers / maintenance / Building Managers
General day to day running of the office / assisting with any queries / issues for all members of staff
Maintaining the office and arranging any necessary repairs

Requirements

QUALIFICATIONS

Desirable

Highers or equivalent in English and Mathematics
Highers or equivalent in Business
Highers or equivalent in Administration

SKILLS AND EXPERIENCE

Essential

Previous office / administration experience
IT & Computer literate
Ability to prioritise workloads / meet strict deadlines
Pleasant telephone manner and efficiency in relaying and taking messages

APTITUDES

Ability to multitask, prioritise workload, great attention to detail and excellent organisational skills
Portray a professional manner at all times
Positive and proactive manner
Flexibility and the willingness to learn
Ability to work as part of a team
Approachable manner and calm under pressure