Transparency (England and Wales)

1. Aberdein Considine & Company

1.1. Aberdein Considine & Company is a Partnership established under the Law of Scotland with a Head Office situated at 5 – 9 Bon Accord Crescent. Aberdeen, AB11 6DN and having a place of business inter alia at 30 Cloth Market, Newcastle upon Tyne, NE1 1EE.

1.2. We are authorised and regulated by the Solicitors Regulation Authority (SRA) which is the regulatory body of solicitors practicing in England and Wales. Our Registration Number is 628245.

2. Raising queries or concerns with us

2.1. We are committed to high quality legal advice and client care. If you are unhappy about any aspect of the service you have received, or about the bill, please raise this with your matter partner. If that does not resolve the problem to your satisfaction, or if you would prefer, please refer the matter to Matt Wightman, our Client Care Partner, on 0191 607 8469, by post to our office or mwightman@acandco.com. We shall investigate and do what we reasonably can to resolve your complaint. Our Complaints Policy is available on request from Matt Wightman. If you are not satisfied with our handling of your complaint or if the complaints process is not completed within eight weeks, you may be able to ask the Legal Ombudsman to consider your complaint. The Legal Ombudsman’s contact details are:

PO Box 6806
Wolverhampton
WV1 9WJ
Helpline: 0300 555 0333
Email: enquiries@legalombudsman.org.uk
www.legalombudsman.org.uk

2.2. The Legal Ombudsman has time limits, in which complaints should normally be made. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint and within six years of the act or omission about which you are complaining (or if outside of this period, within three years of when you should reasonably have been aware of it). If these deadlines are not met, the Legal Ombudsman may refuse to deal with your complaint.

2.3. The Legal Ombudsman will consider complaints from members of the public, businesses defined as micro enterprises, charities or clubs with an annual income of less than £1 million, trustees of a trust with an asset value of less than £1 million and personal representatives or the residuary beneficiaries of an estate where a person with a complaint died before referring it to the Legal Ombudsman.

2.4. The Legal Ombudsman may not deal with a complaint about an invoice if you have applied to the Court for an assessment of that invoice.

3. Transparency

3.1. We offer Debt Recovery services to businesses. We undertake Debt Recovery services for business clients using both fixed fees and hourly rates which depend on a number of factors, including: the precise work required, the complexity of the case and the value of the debt.

3.2. Costs to commence a single instruction, simple debt recovery case against a single debtor in England & Wales range from £230 to £690 plus VAT and disbursements, which are usually limited to court fees which are listed at: https://www.gov.uk/make-court-claim-for-money/court-fees . This cost includes preliminary advice, issuing a letter of claim and issuing a simple Claim Form at Court.

3.3. You can obtain a full case specific cost estimate by contacting us.

3.4. Our Debt Recovery team is made up of: Solicitors with at least 3 years’ experience, a Team Leader with 10+ years’ experience and Trainee Solicitors with 1-2 years’ experience. The team is supervised by Thomas Lillie who is a Partner with over 12 years’ experience in debt recovery and litigation. Thomas qualified as a solicitor in 2009.

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