Client Service Adviser

Date Posted: 01/09/2021

Location: Aberdeen

Job Description

Position Type: Full-time / Permanent

Aberdein Considine have an exciting new vacancy for a Client Service Adviser within our Contact Centre and are looking for an outgoing, confident and customer focussed individual to join our team.  

Our Contact Centre is a centralised unit that provides support to our network of branches across Scotland between the hours of 8am to 8pm, 7 days a week. The team are responsible for ensuring incoming enquiries are handled promptly and efficiently and are targeted with generating new business leads for our valuers, financial advisers and solicitors. 
To ensure cover over a continuous 7 day period team members will be required to work shift patterns including evenings and weekends. Full time hours will consist of 36.25 hours per week.


  • Identify and secure new business opportunities from incoming enquiries
  • Proactive outbound calling to generate new business opportunities
  • Primary call handler for incoming calls to main business numbers
  • Manage incoming email enquires
  • Manage web portal enquiries
  • Secondary call handler for incoming calls to our network of branches across Scotland
  • Provide an efficient, reliable and professional service at all times


  • Educated to Higher level or above
  • Customer service or sales related qualification
  • Proven track record of achieving targets
  • Experience of cross selling and building business
  • Strong oral and written communication skills
  • Self motivated
  • A pleasant, confident manner
  • Professional
  • Reliable and honest
  • Tact, discretion and respect for confidentiality
  • Possess good interpersonal skills
  • Previous sales or estate agency related experience
  • Good geographical knowledge of Scotland
  • Aptitudes:
  • Natural ability to sell
  • Personable
  • Relates to people
  • Self motivated

How Do I Apply?

Online: Application Form

Download: Application Form


Mail: Human Resources Department
Aberdein Considine
5 - 9 Bon-Accord Crescent
AB11 6DN