Client Service Adviser

Date Posted: 08/08/2022

Location: Aberdeen

Job Description

Position Type: Full-time / Permanent

Aberdein Considine have an exciting new vacancy for a Client Service Adviser within our Contact Centre and are looking for an outgoing, confident and customer focussed individual to join our team.

Our Contact Centre is a centralised unit that provides support to our network of branches across Scotland between the hours of 8am to 8pm, 7 days a week. The team are responsible for ensuring incoming enquiries are handled promptly and efficiently and are targeted with generating new business leads for our valuers, financial advisers and solicitors.

KEY RESPONSIBILITIES:

Identify and secure new business opportunities from incoming enquiries
Proactive outbound calling to generate new business opportunities
Primary call handler for incoming calls to main business numbers
Manage incoming email enquires
Manage web portal enquiries
Secondary call handler for incoming calls to our network of branches across Scotland
Provide an efficient, reliable and professional service at all times

Requirements

QUALIFICATIONS:

Essential

Educated to Higher level or above

Desirable

Customer service or sales related qualification

SKILLS & EXPERIENCE:

Essential

Proven track record of achieving targets
Experience of cross selling and building business
Strong oral and written communication skills
Self motivated
A pleasant, confident manner
Professional
Reliable and honest
Tact, discretion and respect for confidentiality
Possess good interpersonal skills

Desirable

Previous sales or estate agency related experience
Good geographical knowledge of Scotland
Aptitudes:
Natural ability to sell
Personable
Relates to people
Self motivated

ABOUT US

Aberdein Considine is an award-winning law firm and this is a great opportunity to work in an innovative, challenging and rewarding work environment. We offer flexible
and blended working in a progressive and supportive environment. In return for your hard work, you will be paid a competitive salary, receive an excellent benefits package and be part of a generous incentive and bonus scheme.