Client Service Adviser

Date Posted: 08/08/2022

Location: Aberdeen

Job Description

Position Type: Full-time / Permanent

Aberdein Considine have an exciting new vacancy for a Client Service Adviser within our Contact Centre and are looking for an outgoing, confident and customer focussed individual to join our team.  

Our Contact Centre is a centralised unit that provides support to our network of branches across Scotland between the hours of 8am to 8pm, 7 days a week. The team are responsible for ensuring incoming enquiries are handled promptly and efficiently and are targeted with generating new business leads for our valuers, financial advisers and solicitors. 

KEY RESPONSIBILITIES:

  • Identify and secure new business opportunities from incoming enquiries
  • Proactive outbound calling to generate new business opportunities
  • Primary call handler for incoming calls to main business numbers
  • Manage incoming email enquires
  • Manage web portal enquiries
  • Secondary call handler for incoming calls to our network of branches across Scotland
  • Provide an efficient, reliable and professional service at all times

Requirements

QUALIFICATIONS:
Essential
  • Educated to Higher level or above
Desirable
  • Customer service or sales related qualification
SKILLS & EXPERIENCE:
Essential
  • Proven track record of achieving targets
  • Experience of cross selling and building business
  • Strong oral and written communication skills
  • Self motivated
  • A pleasant, confident manner
  • Professional
  • Reliable and honest
  • Tact, discretion and respect for confidentiality
  • Possess good interpersonal skills
Desirable
  • Previous sales or estate agency related experience
  • Good geographical knowledge of Scotland
  • Aptitudes:
  • Natural ability to sell
  • Personable
  • Relates to people
  • Self motivated          
ABOUT US
Aberdein Considine is an award-winning law firm and this is a great opportunity to work in an innovative, challenging and rewarding work environment. We offer flexible
and blended working in a progressive and supportive environment. In return for your hard work, you will be paid a competitive salary, receive an excellent benefits package and be part of a generous incentive and bonus scheme.


How Do I Apply?

Online: Application Form

Download: Application Form

E-mail: recruitment@acandco.com

Mail: Human Resources Department
Aberdein Considine
5 - 9 Bon-Accord Crescent
Aberdeen
AB11 6DN